Privacy Policy

INTRODUCTION (we and us) are committed to protecting your privacy.
This privacy policy (together with our Terms & Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


We may collect and process the following data about you:
details of transactions you carry out through this website (the Site) and of the fulfillment of your orders;information that you provide by filling in forms on the Site, including, but not limited to, information provided at the time of requesting or subscribing to any service or becoming a registered user or if you enter any competition or promotion sponsored by us;information if you choose to complete one of our on-line questionnaires which run on the Site from time to time;communications you send to us, for example to report a problem with the Site or to submit comments or suggestions; and details of your visits to the Site, including, but not limited to, traffic data, location data and the resources that you access.


We would like to send you information about our products and services which may be of interest to you. If you have consented to receive marketing you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes,

simply contact




We may use technology to track the patterns of behavior of visitors to our Site. We may collect information about your computer including, where available, your IP address, operating system and browser type. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
This can also include using ‘cookies’ which contain information that is transferred to your computer’s hard drive.
Cookies enable us to monitor website traffic and to aggregate this data to perform statistical analyses of the characteristics and behavior of the visitors to our Site. This helps us to understand which areas of the Site are of particular interest and also which pages are not being requested. Cookies also enable us to deliver a better and more personalised service, for example by allowing us to:
store information about your preferences, and so allow us to customise the Site according to your individual interests;speed up your searches; andrecognise you when you return to the Site.You can usually modify your browser to prevent this happening but this may mean that you are unable to use certain features on our site. The “Help” menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website:


The data that we collect from you is processed by staff who work either for us or one of our group companies or for one of our service providers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services.
Any payment transactions will be encrypted using secure sockets layer (SSL) technology.
Your data may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA. By submitting your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


We use information held about you in the following ways:
to carry out our obligations arising from any contracts entered into between you and us, for example to fulfill your orders;to provide you with information, products or services that you request from us or which we feel may interest you, where you have indicated that you wish to be contacted for such purposes by post, email, SMS, telephone or other means of electronic communication;to ensure that content from the Site is presented in the most effective manner for you and for your computer;to allow you to participate in any interactive features of our services, when you choose to do so; andto notify you about changes to our does not share any of your personal details with third parties.


You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking or un-checking (as directed) certain boxes on the forms we use to collect your data or by opting to ‘unsubscribe’ as directed within relevant communications we send to you. You can also exercise the right at any time by contacting us.

  • ACCESS TO YOUR INFORMATIONYou have the right under the Data Protection Act 1998 to request a copy of the personal data, which we hold with reference to you. We reserve the right to charge a reasonable fee (not exceeding £10) for the provision of a copy of such data. You also have the right to have any inaccuracies in your personal data corrected.CONTACT USIf you have any questions, comments or requests regarding this privacy policy, please feel free to contact OR phone 01325 309003 UPDATES We may amend this privacy policy from time to time by changing it on the Site. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the Site. This privacy policy was last updated in May 2018.